Our Commitment to Returns, Refunds & Complaints

Fresh Flowers Guarantee in Deptford

As your trusted local Deptford florist, Deptford Flowers is proud to serve nearby households and businesses with beautifully arranged, hand-delivered flowers. We take tremendous care to ensure that every bouquet arrives fresh and vibrant, reflecting our Fresh Flowers Guarantee across Deptford and the surrounding area.

Damaged-On-Arrival Policy

In the rare event that your flowers arrive damaged or do not meet our exacting standards for quality and presentation, we are here to help. Please inspect your flowers upon receipt. If you notice any damage or significant issues, let us know as soon as possible so we can resolve the situation swiftly.

To assist our team in assisting you, please provide details of the damage, including a clear description and photographs of the flowers and their packaging. This helps us assess the issue and make things right without delay.

Freshness Window

We understand how important it is for your flowers to stay bright and beautiful. All our arrangements are guaranteed fresh upon delivery and should remain so for a minimum of five days, provided they are cared for according to our simple guidelines (included with every order). If your flowers do not remain fresh within this five-day window, please reach out to our customer care team.

Refund & Replacement Options

Your satisfaction is our priority. For flowers that arrive damaged or fail to stay fresh within the guaranteed period, you are eligible for a replacement bouquet or a full refund – whichever you prefer. We want you to enjoy your experience with Deptford Flowers and to feel confident in every purchase from us.

Once we receive the necessary information regarding your concern (photos, description, and order reference), we will process your replacement or refund as quickly as possible. Refunds are typically issued back to your original payment method within 3-5 working days, while replacements will be sent out at the earliest available time, subject to availability.

How to Make a Complaint

If you are not entirely satisfied with your Deptford Flowers experience, we encourage you to get in touch with us. Our friendly team is dedicated to resolving issues and values your feedback as an opportunity to improve. To make a complaint, simply contact us with your order details and a clear description of the issue. All complaints are taken seriously and reviewed promptly.

We aim to acknowledge all complaints within one working day and strive to resolve most matters within three working days. Where more time is needed, we’ll keep you informed every step of the way.

Our Trusted Local Promise

As a long-standing local florist, Deptford Flowers has built a reputation for reliability, care, and fresh flowers delivered with pride. Whether you are ordering for your home or business, you can trust us to provide quality, accountability, and attentive service every time. Thank you for choosing Deptford Flowers – your local experts in fresh, beautiful arrangements.